Dr Simon Wallace: When a clinician sets the platform up, they have options to fine-tune it to what they want it to do. One of the key things here relates to style. Some clinicians will wish for the annotated notes to be more concise, whereas neurologists, for example, tend to like the verbiage so may prefer to have the platform’s concision option turned off.
Users can also customise how they want their template to look. There are options, for example, for the annotations to be laid out in paragraphs, or bullet points, with formal language, standard language, or even patient-friendly language, where, for example, ‘shortness of breath’ will be annotated instead of its medical term, dyspnoea.
The platform also includes a library where you can have a whole series of prompts or templates. Perhaps I get an X-ray back and find that a patient has a suspicious shadow on his lung, and I need to get the chest doctors in to do an assessment. He’ll probably need to have a bronchoscopy and have a biopsy taken. So, I could have a prompt in cases like this, which is to send a letter to a clinical specialist, and Dragon Copilot would just generate that letter straight away.
All of this can be done in the background. There’s a balance here of customisation, but also standardisation of a clinical speciality, since some clinicians will likely want the output of their letters in a certain way. A clinical specialty will likely need, for example, to have an agreement on how they want their templates to look. Our overall role here is to provide end users with a toolkit and, in terms of customisation, allow them to do as much or as little as they want to do.